Dairy Queen drive-thru is rolling out AI

NewsWorldAmericasDairy Queen drive-thru is rolling out AIDQ’s chatbots reportedly make fewer mistakes than human employees — and are never crabby over the work Isabel Keane in New York Thursday 16 April 2026 13:46 BSTBookmarkCommentsGo to commentsBookmark popoverRemoved from bookmarksClose popover{"translations":{"comments":"Go to comments","share":"Share","copyLink":"Copy link","bookmark":"Bookmark","removeBookmark":"Remove bookmark"},"showComments":true,"showBookmark":true,"articleId":"b2958985","articleMeta":{"url":"https://www.independent.co.uk/news/world/americas/dairy-queen-ai-drive-thru-b2958985.html","title":"Dairy Queen drive-thru is rolling out AI"}}open image in gallery{"id":"trigger-autogallery-15495","index":0}Dairy Queen is testing AI chatbots at a handful of its franchised locations across the U.S. and Canada, with the hope of improving customers’ experiences (Getty/iStock)The latest headlines from our reporters across the US sent straight to your inbox each weekdayYour briefing on the latest headlines from across the USYour briefing on the latest headlines from across the USEmail*SIGN UPI would like to be emailed about offers, events and updates from The Independent. Read our Privacy notice{"className":"sc-1ge0fwe-0","newsletterData":{"regSourceNewsletter":"IND_Evening_Newsletter","regTitle":"Evening Headlines","subscriptionGroup":"us_evening_headlines","subscriptionGroupId":"4326e634-422a-4447-8e1e-604a937cd3b5","type":"daily_news","pathPrefix":["/us","/news/world/americas","/news/world/americas/crime"],"title":"The latest headlines from our reporters across the US sent straight to your inbox each weekday","mobileTitle":"Your briefing on the latest headlines from across the US","imageSrc":"https://static.independent.co.uk/static-assets/images/newsletters/usEveningHeadlines1_1.png","label":"I would like to receive morning headlines Monday - Friday plus breaking news alerts by email","newsletterKey":"receiveEveningHeadlinesUSNews","regSourceSection":"...