Widow 'distressed' by firm's nine-month delay to husband's pension

Widow 'distressed' by firm's nine-month delay to husband's pension1 day agoShareSaveAdd as preferred on GoogleMartin GrahamBBC ScotlandBBCKay Donald lost her husband Barry last SeptemberKay Donald's husband Barry died suddenly almost nine months ago – but she says problems with his pension are stopping her from moving on.Her family is among thousands who have experienced delays after outsourcing firm Capita took over administration of the civil service pension scheme.Kay, who has not received any payments since Barry's death, says she has been left distressed and feels like those at the company "don't seem to care".Capita apologised for the "worry and frustration" being caused by delays and said it was working to establish normal service levels.Barry Donald died last September, just a week before the couple's 34th wedding anniversary.Kay, 62, had been watching TV at the couple's home in Glasgow while Barry was doing some DIY in the hall.When she went to bed, she found her husband lying dead behind the front door. She tried to resuscitate him but it was too late.Barry, 63, had worked at Social Security Scotland – the government agency which manages devolved benefits - for the last five years. Before that he spent 26 years working for Asda.Widows left in pension limbo after husbands' deathsRetired civil servants left in pension limbo Outsourcing firm Capita fined £14m after millions had data stolenKay said Barry's employers were very helpful after his death, sending flowers and condolences – as well as the forms she needed to begin the process of accessing his pension.She sent these off in October, along with all the documentation which had been asked for – but has still not received anything."I have phoned umpteen times, I've emailed, I have written letters of complaint," she said."I've been constant with them, I've got my MSP onto them, I've got my solicitor...