Why Is It Hard To Build A Unified Agentic Control Plane For Operational Intelligence?

InnovationWhy Is It Hard To Build A Unified Agentic Control Plane For Operational Intelligence?ByShailesh Manjrekar,Forbes Councils Member.for Forbes Technology CouncilCOUNCIL POSTExpertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. | Membership (fee-based)May 18, 2026, 07:45am EDTShailesh Manjrekar is the Chief AI and Marketing Officer at Fabrix.ai, inventor of "The Agentic AI Operational Intelligence Platform." gettyAgentic AI has reached an inflection point. New agentic-native applications like Cursor, Claude Code and Codex are everywhere. Traditional three-tier applications are being augmented with agentic stacks. And the launch of OpenClaw, NemoClaw and DefenseClaw has created the ChatGPT moment for AI agents, democratizing access to them.The challenge for operational intelligence personas is how to operationalize this paradigm shift. AIOps has the last-mile problem, where SMEs interpret dashboards, tickets and alerts manually and cannot scale. Traditional vendors are building siloed agentic layers over siloed data sources, but they are not solving the fundamental swivel-chair problem. What the industry needs is a unified agentic control plane for operational intelligence that can federate, orchestrate, reason and act across domains. Federation links independent systems to act as one while maintaining their autonomy, whereas orchestration uses a central authority to manage and coordinate complex, automated workflows across multiple systems.The Four Challenges Of Building A Unified Agentic Control Plane For Operational Intelligence1. LLMs Hallucinate: Agents Need Governance, Evaluation And Continuous Optimization: Large language models are non-deterministic by design. The stochastic nature of LLMs cannot be engineered away. It must be operationally governed using AgentOps disciplines that treat trust, evaluation and drift as continuous concerns rather than one-time validations.2. Agents Need A Unif...