Welsh Water compensation rules for people affected by boil notice

Welsh Water is paying compensation to people affected by a burst pipe at a treatment works which resulted in thousands of people being told to boil tap water before drinking it. Earlier this month the organisation said an issue was identified "with the chemical process" used to treat drinking water during routine checks at Maerdy Water Treatment Works. Bottled water stations were set up for affected customers, and a boil water notice was put in place - something which has since been lifted. It has now been confirmed that the issue was caused by a burst pipe feeding coagulant into the treatment process at the water works. Read the biggest stories in Wales first by signing up to our daily newsletter here. The Welsh Government said the incident did not involve excess chemicals entering the water supply, but rather reduced the effectiveness of part of the treatment process. Now that the issue has been resolved, customers have been advised that they are entitled to compensation. Payments will be made directly into customers’ bank accounts within 10 days where details are held, or by cheque where this information is not available. Household customers will receive £20 per day for the duration of the boil water notice, with non-household customers able to apply for appropriate goodwill payments where they have experienced additional costs or loss. You can read more about the compensation process here . Llyr Gruffydd MS, the Welsh government's cabinet minister for rural resilience and sustainability, said: "The notice has now been fully lifted across all affected areas, following consistently clear water quality sampling, confirmation that the network has been fully flushed, and all supplies restored to the high standards customers rightly expect. "The notice was lifted through a phased approach between May 25 and May 26. The phased approach was deemed appropriate due to the size of the area affected and the time it took to allow fully treated water to move through the system and ensuring test results consistently confirmed that supplies met drinking water quality standards. "Customers can now use their tap water as normal for all purposes, including drinking, cooking and brushing teeth, and no public health advice remains in place. "I recognise the disruption this incident has caused to residents, businesses and public services, particularly during the recent period of warm weather , and I thank communities for their patience and understanding while the issue was resolved safely. "I would also like to thank Dŵr Cymru Welsh Water, Rhondda Cynon Taf County Borough Council, public health partners and all responding organisations for their coordinated and professional response, including support provided to vulnerable households and priority sites." Get daily breaking news updates on your phone by joining our WhatsApp community here . We occasionally treat members to special offers, promotions and ads from us and our partners. See our Privacy Notice .