Uber Eats customer stunned by way delivery driver dumps her order after checking security footage

By JOANNA HYNDS FOR DAILY MAIL AUSTRALIA Published: 05:40, 25 August 2026 | Updated: 05:47, 25 August 2026 A Newcastle mum has vented her frustration after a grocery delivery she ordered was dumped outside, damaging several items.  Ashlea Rhode decided to check her Ring doorbell footage after seeing the condition that the items arrived in.  The footage showed the driver approaching her home before emptying the groceries onto the concrete pavement and leaving with the Coles bag.  She was even sent a photo through the Uber Eats app confirming the order had been delivered. 'It's actually diabolical the fact he took and submitted the picture of his handiwork,' she told Yahoo News.  As a new mum, Ms Rhode uses the app for the convenience of having groceries and other supplies delivered.  Several items were damaged in the delivery, while other products were missing from her $103 order. Ms Rhode contacted Uber and was refunded $28.98.  A Newcastle woman was left baffled after a delivery driver dumped broken groceries outside her home Uber Eats was delivering Ms Rhode's Coles order when the bizarre delivery was captured on her Ring camera (stock image) Ms Rhode was also left baffled by the driver's decision to dump the groceries on the ground before taking the bag with him. She said she could understand if he had run out of paper bags but questioned why he had not knocked on her door and given her the opportunity to find another solution. While she was frustrated by the incident, Ms Rhode said she did not want to publicly criticise the driver, describing it as a 'silly mistake' and stressing that no one had been hurt. 'I'm not gonna be name-calling him, or talking bad about him, for something that was just a silly mistake, a silly choice to make,' she said. 'At the end of the day, no one was hurt.' However, she said the incident was 'not necessarily great service' and did not warrant a tip. Ms Rhode said she understood delivery drivers 'don't earn enough money for a lot of these jobs' and would occasionally tip when she received particularly good service. In a statement to the Daily Mail, an Uber Eats spokesperson said the company was aware of the incident. 'We are aware of the video and are currently investigating the incident. Delivery people using the Uber Eats app are expected to handle orders with care and follow our Community Guidelines.'