Uber driver Michael was assaulted by passengers. He says the platform’s response added insult to injury

Drivers booted off the platform say they have little recourse to appeal as rideshare giant increasingly relies on automated systems

• Get our breaking news email, free app or daily news podcast

Michael Thorn thought he’d suffered enough after his Uber passenger punched him in the head, sending him to hospital. But then the ride-share platform deactivated his account.

“It’s even worse than getting belted,” Thorn said.