Travelodge 'extremely sorry' for giving stranger key to couple's room

Travelodge gave stranger key to couple's room5 hours agoShareSaveAdd as preferred on GoogleDavid McKennaandSimon Spark,East Yorkshire and LincolnshireSimon Spark/BBCChris Adamson says Travelodge needs to do more about security concernsA woman says she was left shaken when a stranger came into her Travelodge room having been given a key card by staff.Chris Adamson, 63, from Leeds, was enjoying a mini-break with her husband at the hotel in Lincoln on 8 April, when she heard the door click and a man entered their room.It happened just days after the hotel chain's boss promised to improve security measures after a man was jailed for sexually assaulting a woman in her room in Maidenhead.Travelodge said it was "extremely sorry" and would retrain the hotel team in room security and check-in procedures.Adamson and her husband, Paul, checked in shortly after 14:30 BST and reported a fault with the television. She said two members of staff came up, fixed the TV and adjusted the air conditioning because it felt warm. According to Adamson, one of the staff members suggested they could change rooms if it did not improve. However, there were no further issues.The couple were getting ready to go out for the evening at about 18:00 when the man walked in with his suitcase."We'd both just come out the shower and were ready to go out, but half-an-hour earlier and we wouldn't have been," she said. "That would have been very unpleasant."The man "looked as startled as I was" and quickly left.GoogleAdamson says she is now unlikely to stay at a Travelodge on her ownAdamson followed the man down to reception to make a complaint. She said: "The people on reception said, all we can say is we're really sorry, accidents happen, and they were quite dismissive of it."But she questioned how the mistake could have happened, given widespread reporting of security breaches in the press.In March this year, Travelodge said it ha...