The State Of Agentic Customer Experience In 2026

InnovationThe State Of Agentic Customer Experience In 2026Parloa's new survey surfaces challenges facing agentic CXGettyByLatané Conant,Brand Contributor.for ParloaBRANDVOICEStorytelling and expertise from marketers | Paid ProgramMay 13, 2026, 11:40am EDT--:-- / --:--This voice experience is generated by AI. Learn more.This voice experience is generated by AI. Learn more.@font-face{font-family: "Graphik"; src: url("https://i.forbesimg.com/assets/fonts/graphik/graphik-bold.woff2") format("woff2"), url("https://i.forbesimg.com/assets/fonts/graphik/graphik-bold.woff") format("woff"); font-weight: 700; font-style: normal;} @font-face{font-family: "Graphik"; src: url("https://i.forbesimg.com/assets/fonts/graphik/graphik-regular.woff2") format("woff2"), url("https://i.forbesimg.com/assets/fonts/graphik/graphik-regular.woff") format("woff"); font-weight: 400; font-style: normal;} #article-num-0 .color-accent{color: #333;} #article-num-0 .bg-accent{background-color: #333;} #article-num-0 .article-body blockquote:not(.quote-embed){color: #333;} #article-num-0 .article-body blockquote:before{background: #333;} #article-num-0 .color-base{color: #fcfcfc;} #article-num-0 .bg-base{background-color: #fcfcfc;} #article-num-0 .article-body .finds-embed button{color: #fcfcfc;} #article-num-0 .color-body{color: #333;} #article-num-0 .color-body-border{border-top-color: rgba(0,3,51, 0.8);border-bottom-color: rgba(0,3,51, 0.8);} .bg-body{background-color: #333;} #article-num-0 .color-link{color: #003891;} #article-num-0 .{background-color: #003891;} #article-num-0 .article-body .finds-embed{background: #003891;} #article-num-0 .font-accent{font-family: Graphik,Helvetica,Arial,sans-serif;} #article-num-0 .article-body blockquote:not(.quote-embed){font-family: Graphik,Helvetica,Arial,sans-serif;} #article-num-0 .font-body{font-family: Graphik,Helvetica,Arial,sans-serif;} #article-num-0 .dek-embed.color-body, #article-num-0 .dek-embed .color-body{color: #333;} #article-num-0 .dek-embe...