‘Quite shocking’: why was a vulnerable customer sent a £8,400 energy bill?

ScottishPower apologises for charging error, as millions face higher costs under revised energy price cap

The energy bill from ScottishPower sent Richard Palmer into an immediate panic. It said he had to pay more than £8,400 straight away or risk his credit history being impaired for years.

The 76-year-old felt he had no option so he paid the bill, using half of his savings to do so, even though it amounted to nine times what his annual payment would normally be.