Jet2 says new 14-day rule 'is genuine' after worried passengers with bookings sent email

Jet2 passengers have been left confused after receiving emails about a change to when they'll receive their holiday documents, with many fearing it could be a scam. Thousands of travellers received notifications that their holiday documents will now arrive 14 days before departure instead of the usual 28 days. The change has sparked alarm among customers, particularly as Jet2 has recently warned about fake social media accounts attempting to defraud passengers. One concerned passenger wrote on X: "I've just received this email apparently from Jet2 saying I will now get my holiday documents 14 days before my holiday departure instead of 28, is this true or is it still 28, I've a feeling this was a spam email though." Multiple other travellers reported receiving identical emails. Jet2 confirmed the emails were genuine, responding on social media: "Yes we can confirm that you will receive your documents 14 days before departure." The airline assured customers they don't need to take any action. The timing change comes amid growing concerns about potential flight disruptions due to the Middle East conflict affecting jet fuel supplies. The International Energy Agency has warned that Europe has only six weeks' supply of jet fuel, with Iran maintaining control over tankers passing through the Strait of Hormuz. Worried holidaymakers have flooded Jet2's social media with concerns about fuel shortages and potential cancellations. The airline has reassured customers that "flights are planned to go ahead as normal" and promised to contact passengers directly if anything changes. Meanwhile, easyJet's CEO for Spain warned that while there shouldn't be supply problems for the next three to four weeks, "beyond that, it's difficult to see" what will happen with fuel availability. READ THE FULL STORY: Jet2 holidays changes to 14 day rule for all travellers and sends email