Exchange Office Launches Structural Overhaul to Boost Efficiency, Transparency

Agadir – Morocco’s Exchange Office has launched a new structural transformation of its institution as part of its 2025–2029 strategy and in line with rapid changes in the operational environment, aiming to modernize methods of conducting regulatory decisions and supervisory missions.

“In line with its 2025-2029 strategy and in response to a rapidly evolving environment, the Office des Changes is undertaking a major transformation of its organization, reflecting an evolution in the way it delivers its regulatory, supervisory and user-oriented missions,” the Office announced in a press statement on Monday. 

This reorganization is designed to enhance efficiency, transparency, and the overall quality of services, while strengthening institutional performance, it added.

The new structure introduces several key developments. In particular, the Office has established a dedicated department to facilitate and support operators, with the objective of streamlining procedures and reducing processing times for foreign exchange operations, thereby improving service speed and quality.

The reform also places stronger emphasis on user relations, elevating communication functions to ensure more structured engagement, greater transparency, and an improved user experience.

For the supervisory, the Office is introducing risk-based control mechanisms supported by advanced analytical tools, intended to reinforce oversight and improve the monitoring of operations.

In parallel, the statistical function is being upgraded through a redesigned production framework aimed at improving data reliability, accessibility within regulated timeframes, and alignment with international standards.

“Upgrading statistical production, through a redesigned framework that ensures greater reliability, timeliness and alignment with international standards, while supporting public policy and economic decision-making,” the Office said. 

The transformation further includes the establishment of specialized high-value structures. These notably cover data governance, focused on improving the quality, security, and strategic use of information, as well as strengthening decision-making processes. 

It also includes a reinforced framework for anti-money laundering and combating the financing of terrorism (AML/CFT), in line with international standards and regulatory requirements.

“Through this transformation, the Exchange Office reinforces its positioning as a modern institution, committed to continuously improving its practices, enhancing user experience and contributing to the Kingdom’s economic development,” the Office concluded. 

 

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