EasyJet explains £49 cancellation rule after passenger asks 'will you help?'

EasyJet explains £49 cancellation rule after passenger asks 'will you help?'The customer raised concern over charges for cancelled flightsCommentsTravelElaine Blackburne Network Content Editor10:13, 22 Apr 2026View 2 ImagesThe passenger said they had made a mistakeEasyJet has set out details of its cancellation rules after a customer asked for help. The budget airline was contacted on x, formerly Twitter, by a passenger who was concerned about a £49 fee charged when bookings are cancelled.‌While many people are worried about whether their flights will go ahead as a result of the Middle East conflict, this customer, travelling between London and Porto, had a different concern after he made a mistake which left him out of pocket. Igor contacted the airline asking if it would make a "goodwill" gesture to refund money they had been charged.‌The poster asked: "I accidentally cancelled a booking on mobile and rebooked the same flight within minutes (EJU8527). Charged £49 cancellation fee despite no change or loss. Can this be reviewed as goodwill?"‌View 2 ImagesThe poster had cancelled and then rebooked(Image: AFP via Getty Images)However the airline responded to say while they were sorry the passenger needed to stick to the rules. It told them: "Hi Igor, thank you for reaching out"I'm sorry to hear that you accidentally cancelled your booking and were charged a cancellation fee of £49. Unfortunately, this cannot be review as a goodwill, please see our cancellation policy here."‌Under its cancellation policy on the website the airline sets out what will happen in the event of a booking being cancelled by a passenger. It warns: "Our fares and fees are non-refundable, so if you cancel, miss, or do not take your flight you will not receive a refund, except as stated in these Terms."Content cannot be displayed without consentIt went on to set out its rules for a refund. It says:‌Cancellations within 24 hours of makin...