EasyJet clarifies '28 days rule' for all passengers in new alert

EasyJet clarifies '28 days rule' for all passengers in new alertThe airline posted an update for passengers in a social media postCommentsNewsAmber O'Connor Money and Lifestyle reporter U35s11:29, 07 Apr 2026Updated 11:30, 07 Apr 2026View 2 ImagesEasyJet answered a passenger's question about their claim (stock photo)(Image: Getty)EasyJet passengers should be aware of a '28 days rule' that applies to all customers. The airline has clarified that passengers seeking compensation for a delayed flight may have to wait up to 28 days to hear back from easyJet.‌The European airline shared an alert for customers after a passenger contacted easyJet via X, asking for an update on their claim. In the post, a customer named Valeri Araviashvili explained their flight had been delayed by over three hours.‌Valeri wrote: "Hi @EasyJet, I’ve submitted a claim for flight EZY2650 (Tbilisi–London). We were diverted to Milan due to crew hours and arrived over three hours late. Would really appreciate a quick update on this, thank you!"‌In response, an easyJet employee named Afika shared an update for the passenger. The team member explained that Valeri could expect to hear from the claims department within 28 days.Afika explained: "Hi Valeri. I'm sorry to learn that your flight diverted and arrived over three hours late. Please note that the claims department aim to respond to claims within 28 days after the claim has been submitted. Thanks, Afika."Content cannot be displayed without consent‌EasyJet's website says customers could be entitled to compensation if their flight is delayed or cancelled. In the event of delays, the length of the delay could affect the amount that passengers are owed.The airline said: "Depending on your delay, we will provide you with a refreshment voucher to the value of £6 or €9. If your flight is delayed by two hours (flights up to 1500km, e.g. London to Zurich), you are entitled to vouchers.&quo...