‘Customers prefer AI chatbots to humans’ says British Gas boss as 1,300 call centre staff axed
•British Gas CEO Chris O’Shea states that customers prefer AI chatbots over human staff.
•Centrica plans to cut 1,300 call centre jobs as part of its strategy to implement AI tools.
•The company reports a rise in retail profits despite a decrease in customer numbers.
المصدر: The Guardian | Source: The GuardianChris O’Shea defends Centrica’s plans as it reports rise in retail profits despite falling customer numbers
The owner of British Gas has claimed that most households would rather speak with an AI chatbot than deal with the company’s staff as it prepares to cut 1,300 jobs from its call centres.
Centrica, the supplier’s FTSE 100 owner, plans to cut 800 jobs as the company carries out a “targeted deployment of AI tools”, on top of the 500 cutsit confirmed last month.
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→British Gas CEO Chris O’Shea states that customers prefer AI chatbots over human staff.
→Centrica plans to cut 1,300 call centre jobs as part of its strategy to implement AI tools.
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