CIOs And CTOs: Don’t Overlook These Hidden But Telling Metrics

InnovationCIOs And CTOs: Don’t Overlook These Hidden But Telling MetricsByExpert Panel®,Forbes Councils Member.for Forbes Technology CouncilCOUNCIL POSTExpertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. | Membership (fee-based)Jun 12, 2026, 08:15am EDT gettyTraditional IT dashboards capture critical operational indicators, from system uptime and network performance to incident response times. But as technology becomes more deeply embedded across the business, CIOs and CTOs need a wider view of how systems, tools and digital investments are affecting people, processes and outcomes.Metrics outside the usual IT scorecard can reveal friction, risk, adoption gaps or business impact that technical indicators alone may miss. Below, members of Forbes Technology Council share the nontraditional metrics they believe technology leaders should watch more closely and explain why these numbers can offer a clearer picture of technology’s real value.AI Override RateTrack the AI override rate, or the share of AI outputs employees ignore, rewrite or redo by hand. Usage dashboards measure adoption. Override rate measures trust. A model called 10,000 times a day but overridden on most of them is theater, not value. Put it on the board deck next to uptime and incidents. It is the only number that separates using AI from AI changing the work. - Ajay Pundhir, AskAjay.aiWorkflow Automation GrowthTrack how many of your workflows are automated and how many can be automated. For procurement, renewals and risk reviews are great examples: When a renewal is approaching, the right person should be automatically notified to review the contract, negotiate terms and assess risk. Note how the number of automated workflows increases over time to see if your organization is scaling effectively. - Stan Garber, LevelpathForbes Technology Council is an invitation-only community for world-class CIOs, CTOs and technology executives. Do I qualify?Workf...