British Gas to pay £20million compensation to thousands of customers after prepayment meter scandal
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British Gas is set to pay a £20million settlement to thousands of customers impacted by the firm's prepayment scandal, Ofgem has confirmed.
The nation's energy regulator has taken action the energy firm and demanded compensation is paid to customers who had a prepayment meter installed without permission.
Ofgem's investigation looked into installation activity between February 2018 and February 2023.
At the time customers claimed they had prepayment meters installed under warrant without adequate safeguards in place.
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