British Gas issues alert to customers who want to 'avoid surprise bills'

British Gas issues alert to customers who want to 'avoid surprise bills'The energy supplier shared advice to prevent homeowners from getting caught outCommentsMoneyAmber O'Connor Money and Lifestyle reporter U35s10:58, 17 Apr 2026View 2 ImagesBritish Gas customers won't want to get caught out (stock photo)(Image: Getty)British Gas has urged customers to take action to 'avoid any surprise bills'. The energy supplier issued advice for any customers who are moving homes. The services provider explained that there are various checks people should complete to ensure everything is in good order when they move in - and to prevent customers from getting caught out by unexpected bills.‌A British Gas employee shared the advice for customers in a social media video. Posting on Facebook, British Gas warned customers: "Planning a move? Make sure your new home is running smoothly and avoid any surprise bills! A quick fire alarm test and checking the meter reading are simple steps to get you started."‌In the video, the team member highlighted the checks you should complete. She said: "Moving into a new home can be very exciting, but there are a few things you need to prioritise once you get the keys. Start by taking your meter readings. You don't want to end up paying the last owner's energy usage.‌"Make sure to check your smoke detector and make sure your carbon monoxide alarm is working properly as well. You can do this by pressing the test button on the surface, and it will make a loud noise. That's how you know it's working properly."The British Gas employee continued: "Your stopcock is the valve for your main water supply. It's important that you know where this is, just in case you get a leak in the property.‌"Locate your thermostat so you can easily control your heating. And don't forget to locate your fuse box. This is just in case you have any electrical emergency, so you can tu...