Ahead of ‘same job, same pay’ hearings, former call centre worker Nathan Brunne says pay gap is structural and widens at senior levels
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Workers at the Australian Taxation Office’s outsource call centres are paid up to 40% less than their public service counterparts on the same phone lines, according to submissions lodged ahead of landmark “same job, same pay” hearings.
The pay gap, detailed by Nathan Brunne, a former worker on the ATO phone lines employed by the private equity-backed Probe Operations, widens at more senior call centre roles, with team leaders at outsource operators paid about $31 an hour compared with more than $52 at the tax office.
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