4 Insights From A CIO Innovator To Catalyze Enterprise Agentic AI Adoption

Innovation4 Insights From A CIO Innovator To Catalyze Enterprise Agentic AI AdoptionBy Capital OneBRANDVOICEStorytelling and expertise from marketers | Paid ProgramJun 02, 2026, 12:38pm EDT--:-- / --:--This voice experience is generated by AI. Learn more.This voice experience is generated by AI. Learn more.SummaryAgentic AI, the next evolution, enables systems to take action, not just advise. Capital One's Mark Mathewson highlights the need for enterprises to adapt their tech and thinking. Their early cloud adoption provided the infrastructure for agentic AI's data and compute needs. Capital One builds on a modern, data-powered foundation, leveraging proprietary data for specialized models, and embedding scalable AI systems across the business. This approach, seen in multi-agentic fraud resolution workflows, creates a competitive edge. Fostering AI-fluent talent and specialized expertise is also crucial for scalable deployment, emphasizing continuous learning and direct tool engagement.Show More Mark Mathewson, Executive Vice President and Divisional CIO for Bank Technology at Capital OneCapital OneWritten by Jeff Koyen, Edited by Mallory GafasSince the start of generative AI’s enterprise proliferation, it has been largely regarded by executives and employees alike as a productive assistant more than an engaged collaborator. Certainly useful, but ultimately passive. Agentic AI is the next major evolution of artificial intelligence that will not just advise action — but take it. A recent Forbes interview highlights how enterprises must evolve their technology foundation and business thinking to capitalize on agentic AI and stay competitive in the market. “[Becoming an agentic enterprise] means building AI that understands its environment and can make decisions … in a secure, active environment,” said Mark Mathewson, executive vice president and divisional CIO for bank technology at Capital One, in a live interview with Forbes.Speaking to Janett Haas, senior...